Return Policy

How do I return?

Please email us at info@eleanorlaneboutique.com to get your return process started. Our team will be with you within 1-3 business days.

Returns are only allowed for items that are in their original condition. This means the product can have no signs of wear or wash. Any signs of wear, wash, or odors (this includes perfume) will result in a denial of return. If a returned item has signs of wear, wash, or odor, the item will be donated, and no refund will be processed.
Returns can only be processed within 30 days from purchase.
Chunky Blankets are FINAL sale and are not available for return.
Once your email is received by our team and your return meets our policy you will receive a prepaid return label.

ORDER CANCELLATIONS

Once the item has been purchased we may be not able to cancel the order right away. After purchase, you have 1 hour to cancel via the link in your confirmation e-mail. Outside of this window, cancellations are not guaranteed.

You received an order confirmation email that contains a link to an order cancellation page. That is the only way an order can be canceled.

Legally, by pressing the checkout button you are agreeing to the aforementioned terms and conditions. All sales are final. Please be mindful of putting the correct address, any promo codes, and correct credit card information. We are NOT responsible for customer input error! Promos cannot be added after an order has been processed.

My Question Is Not Addressed...

If you have any questions regarding returns or refunds, reach out to us via email.